Send out a mass notification to multiple people within the organization and receive a confirmation of their receipt.

It is very common for companies to have to communicate certain messages to all, or a large portion, of its employees about a certain event or request. Central simplifies this task by allowing the user to send messages dependent on employee role relationships. Whether the message is being sent to all employees, the volunteering committee, all executive board members or the marketing department; individual cases are assigned to individuals in order for them to acknowledge the receipt of the message. The statistics of employee acknowledgment of the message can be tracked live using reports.

USER EXPERIENCE :

• Employee sending out acknowledgment case will create a Cast case and send out to specified parties
• Employees will receive case, open case, and close once they acknowledge the information provided
• If Case requests action, employees will consult Standards in order to review the procedure they should follow to accomplish action and close case
• The progress of employees who have acknowledged or completed their task is tracked in reports
• Analysts can review the progress of cases that have been closed and using company procedures, assign additional cases to people if necessary