External information requests generate cases through a web portal.

When there is information being requested by an external source it is easily integrated into Stemmons via a web portal. This way outside entities such as potential clients, new vendors or someone who has a question or request can input information directly into the system. This then gets assigned to the correct person in order to produce a result in a more efficient and timely manner.

USER EXPERIENCE :

• An information request is made form an external entity through a web portal
• A case is generated by the web portal and assigned to responsible party depending on information provided
• Employee who has the case assigned to them will consult Standards on how to proceed and provide information
• Stratus of cases and trends are captured and reported on in FACTS