Request connection of equipment to network or other equipment.

There are situations, such as new employee on-boarding or relocation, when a new connection to the network or some equipment connection is necessary. By assigning tasks and filling out a Quest form this process is accomplished smoothly and efficiently.

USER EXPERIENCE :

• Case is assigned to IT Hopper requesting for a new connection to be made
• Link to instructions as well as Connectivity Guidelines in Standards is included in the case
• Capturing which actions are necessary for the new connection are outlined in Quest Form
• Action items for new connectivity are assigned out to roper personnel from Quest
• One of the tasks will be to log information about the connections in Entities
• Connectivity Service Report will display information around connectivity task progress, any associated customer help requests, and basic information about the connection defined in Entities