Central can manage incident reports and also manage future incident prevention processes.

In order to prevent incidents within a company, preventative maintenance is necessary. Cast will periodically launch a case for an employee to complete a checklist in order to asses if any changes or adjustments are necessary. Incidents do occur, and when they do a certain procedure must be followed in order to report said incident thoroughly and launch cases in order to fix any problems that might have caused said incident.

USER EXPERIENCE :

• A case is created and assigned to the responsible incident response team
• Case will include a link to instructions on how to proceed after there has been an incident and how to report on it
• Quest is used as a checklist in order to investigate the cause of the incident
• The information from Quest is gathered and reported
• Depending on the report and incident investigation results, new cases might be assigned
• Quest can also be used as an inspection in order to launch preventative maintenance cases so that future incidents are avoided
• Cast is programmed to launch preventative cases at a set time each period
• Cases are assigned if any preventative maintenance or repair is necessary