Employees submit an issue or request associated with their IT equipment.

Employees within a company often have questions or requests for the Information Technology department of their company. A Help Desk for the IT department can be set up in central that way all IT related inquiries are directed to a Hopper and assigned to the best person to provide results.

USER EXPERIENCE :

• Employee with an Information Technology related question or request creates a help desk case which is automatically routed to the IT Hopper
• IT employee managing the Hopper will assign case accordingly to another IT employee
• Instructions on how to respond or fulfill request are in Standards
• If additional action is necessary the IT employee will assign case to respective person in order to accomplish task
• Request of question gets resolved and case is closed