The tracking, assigning and maintenance of daily housekeeping operations and client requests can be managed through the use of Stemmons Enterprise.

Guests at any hotel constantly have housekeeping request. Whether it is a request for an ice bucket, more pillows, or a complaint about room cleanliness, housekeeping is on call. Central allows these requests to be created into cases for active tracking of housekeeping tasks. This way no request or issue goes unresolved and all guests are satisfied.

USER EXPERIENCE :

• Guest calls front desk and request housekeeping service
• Front desk creates and assigns case to Housekeeping Hopper
• Housekeeping staff will consult instructions on how to resolve request
• Housekeeping service is provided and case is resolved and closed