Case is created if there are any missing documents in order for them to be acquired.

In any process involving multiple document it is important that someone is assigned the task to ensure that all necessary documents are completed and accounted for. If a document has not been created or is missing, a case is created in order for it to be identified or created in order to complete process.

USER EXPERIENCE :

• Analyst is assigned case to check process documentation for all necessary documents
• Analyst consults standards for information about necessary documents for process
• If a document necessary to perform process a case is created in order to acquire necessary document
• Case is assigned to employee responsible for acquiring document
• Employee consults standards for the proper procedure necessary to acquire documents
• Document is added to the rest of the processing documentation and case resolved