Management of all maintenance requests or issues related to a property.

Management of properties constantly involves multiple maintenance requests at a time. This includes repairs to building equipment or the building itself, upkeep of surrounding areas and completing preventative maintenance. All of these maintenance projects are managed and tracked in Stemmons Central in order for operations managers to monitor and ensure all tasks get completed in a timely manner.

USER EXPERIENCE :

• Case is created for a maintenance issue, this is done either by an inspection Quest form or a Hotel manager noticing a problem while walking around property
• Case is assigned to Maintenance Hopper
• Maintenance employees consults instructions on how to proceed with resolving issue
• Pending maintenance cases can be tracked for progress by maintenance supervisors
• Supervisors can revise work done or tasks that may require follow up anc create and assign cases as necessary