Provide feedback to author of a Standards in order to improve experience for future users.

Instructions, procedures and company expectation are among some of the information available within Standards in Stemmons and are the foundation for keeping processes within a company consistent. The standards are published by various employees in different departments, because of this some information may be more difficult to interpret than others. Providing feedback directly to the author of the Standard will allow them to make any necessary changes based on need or comments from their peers.

USER EXPERIENCE :

• Users provide feedback directly within Standards on specific documentation
• A CAST runs on a recurring basis and creates a case for analyst to review feedback
• Analyst reviews the user feedback report and decides which Standards need changes
• Analyst assigns case to author of Standards that need changes suggesting that some adjustments be made
• Author makes changes to Standard and republishes them in Standards