Communication is imperative within every business. With Stemmons, employees are able to reach any and all departments with any questions or concerns they may have. Central assigns questions or requests made by one employee to another in order to avoid the message being forgotten about and unanswered.

Whenever an employee has a question for another employee emails are usually sent which means they can become forgotten and therefore unanswered. By creating a Question case, Central assigns the questions to a specific person and the task of providing a response is now on their list of things to do. This way questions or requests made from one busy employee to another will always be resolved.

USER EXPERIENCE :

• Employee created a case including a question or request and assigns to another employee
• Receiving employee responds to question and assigns case back to inquiring employee
• If action is needed, instructions can be reviews on how to accomplish request, if necessary
• Case is closed once request or question is answered